We aim to dispatch all orders received before 1pm the same day (Mon - Fri).
We use FedEx UK for most of our deliveries, shipping costs are based on the standard courier regions defined by postcode. Whilst delivery charges outside the Mainland UK region are higher, this is unfortunately out of our hands. We have, however, added a Royal Mail Standard Parcels option for these areas.
If you feel our calculator charges place you in the wrong shipping zone then please do let us know and we will be happy to confirm the correct delivery price based on your postcode.
For UK destinations guide prices are below:
Charges for Mainland UK (excluding Scottish Highlands and Offshore addresses)
| Number of Cases | Delivery Charge |
| 0 - 5 | £9.95 |
| 6 + | Free |
| Isle of Wight Postcodes | Add £7.50 |
For Scottish Highlands
| Post Code Area | Delivery Charge |
| DD, PA1-8, AB2, AB10-16, AB 21-30, AB39 Postcodes | As Mainland UK |
| KW, IV, PH, & Other AB & PA Postcodes |
FedEx UK (usually 2 Days) £14.57 to 10kg + 60p per kilo |
|
Royal Mail Standard Parcels From £9.95 for orders below 6 cases, dependent on weight and total order value |
|
| Scottish Island Postcodes: ZE & HS |
£20.57 to 20kg + 60p per kilo. An additional surcharge of £13.50 is also payable. |
|
Royal Mail Standard Parcels From £9.95 for orders below 6 cases, dependent on weight and total order value |
For Nothern Ireland, Isle of Mann and the Scilly isles:
| Postcode Area | Delivery Charge |
| All Postcodes |
FedEx UK (usually within 3 days) £21.30 to 10kg + 57p per kg |
|
Royal Mail Standard Parcels From £9.95 for orders below 6 cases, dependent on weight and total order value |
For Channel Islands
| Postcode Area | Delivery Charge |
| JE, GY1-8 | £39.67 to 10kg + £1.13 per kg (10kg is about 4 cases) |
| GY9 | As above but with additional surcharge of £11 |
For deliveries to the Republic of Ireland and elsewhere, please contact us on:
+44 (0)1207 438385
You will receive a confirmation email once your order has been dispatched.
Please Note:
All deliveries must be signed for on delivery.
If there is no-one to sign for the parcel at the time of delivery a calling card will be left with a number for you to call to discuss re-delivery or pick-up.
Alternatively, you can specify up to five delivery addresses from your 'My Account' page (and select the required address on step one of check out) so you can arrange for delivery to a work or alternate address in the event that you are not at home during the expected time of delivery.
It is possible to specify a safe place to leave your order, however, we do not recommend this and cannot be held liable for any orders left which subsequently go missing. Please include your 'safe place' in the comments section of the check out form and we will add this to your delivery instructions.
Once dispatched delivery is usually overnight, however, some areas of the UK may take a little longer.
Saturday and time specific deliveries must be arranged with our customer services and will incur an additional charge.
Whilst we hope that you will receive your order in perfect condition, if your order is damaged, faulty, or incomplete please report this to us within 3 days by phone (01207 438385) or email.
- Please quote your order number.
Please then retain the complete order until we ask you to return the goods, for a full refund of all charges incurred.
Postal Address For Returns: Epicurium, 1a South Park Road Industrial Estate, Consett, Co. Durham, DH8 5PY
You also have the right to cancel your order and receive a full refund within 7 days of receiving confirmation.
In the unlikely event that you change your mind and would like to cancel please inform our customer services by telephone, quoting your order number. If you have already received your order, please call our customer services within 7 days to inform them of your wish to cancel and return the undamaged goods in their original packaging.
This does not affect your statutory rights.
