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We don’t have one! However, delivery charges will be applied to smaller orders falling below our free delivery threshold for your region.
For most parts of the UK delivery is free for orders over £80 (excluding VAT). For those regions where delivery costs are higher, we aim to subsidise delivery by an equivalent amount, so all customers receive the same level of discount on delivery charges.
We use respected national UK couriers for most of our deliveries to ensure coverage across all of the UK, including the Scottish Highlands, Channel Islands, Isle of Man, and Northern Ireland.
Once an order is complete, we aim to dispatch within 48 hours (stock allowing), and for most parts of mainland GB, delivery should be made within 48 hours from dispatch. For courier deliveries, you’ll receive a notification by email from our courier partner to let you know they have the parcel and to give an indication of when it will be delivered.
To ensure timely delivery, please ensure the delivery details are correct and recognisable to our courier drivers. As we deliver only to business addresses we do expect that there will be someone available at the address to receive the order during normal business hours.
You can pay us by credit/debit card, or by account invoice. Full payment must be received before orders can be dispatched. Direct debit payment and trade credit accounts are available to established regular customers meeting our criteria & subject to the usual credit checks. Please ask for details if you’d like to hear more about these options.
We aim to provide you with the very best shelf life on our ranges where possible, however, due to the nature of the products some have a naturally shorter shelf life. Please do ask prior to ordering if you have any specific requirements.